The return policy is an integral part of the terms and conditions.

Cancellation and Refund Policy

At درجة, we are committed to ensuring learner satisfaction and providing a high-quality educational experience. Our return policy varies depending on the type of product or educational service and is subject to the following conditions:

Pre-recorded courses

The value of pre-registered courses is non-refundable after subscription or purchase.

Exceptional refund requests may only be considered in the following cases:

  • The presence of a clear technical flaw in the videos or content prevents their use.
  • There is a substantial lack of content in the agreed-upon and advertised course description.

Live (live) courses

The amount can be refunded within 7 days of the purchase date if the student does not start the first live lesson.

After the first live lesson begins, the student is not entitled to request a refund for any reason, as the educational service has actually started.

Downloadable materials

Once downloaded or accessed downloadable educational materials (such as files or summaries), the product is considered consumed and the user is not entitled to a refund.

The only exceptions are cases where the user proves there is a clear technical problem preventing him from downloading or using the content.

General exceptions

The درجة platform reserves the right to refuse any refund request in the event of misuse, fraud, or violation of the terms of use.

All requests are subject to review in accordance with the platform's anti-fraud policy.

Return request submission process

To submit a refund request, the user must contact the technical support team via the “Contact Us“ page on the official website.

The request must include the transaction or invoice number and the reason for the refund request.

The request will be reviewed and responded to within a period not exceeding 7 working days from the date of receipt.

Policy amendment

The درجة platform may update its refund policy from time to time in accordance with local regulations and the evolution of educational services.

Any new changes will be posted on this page, and continued use of the platform after the change constitutes implicit acceptance of the updated policy.